Rest assured our development team is doing their best and all updates will be available on this page: Please note that the fix for this bug is added in the next release and as much as we would like to, we are unable to provide a specific timeline for its implementation due to other roadmap items we're currently working on. Hello you for reaching out to us through our Community Forums and sincere apologies for this inconvenience. Thank you for choosing Nitro and I hope this helps. After installation, you can activate by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number To know if you have 32-bit or 64-bit, please refer to this article:ĥ. Download and install Nitro Pro 13.40 using below offline installers: This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.Ĥ. Clear all your downloads folder or delete all downloaded Nitro installers. Please see this link for backing up custom stamps/signatures: ģ. NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Download and run our Clean Up utility to uninstall your Nitro Pro: Kindly note Appdata folder is hidden and to unhide it, please refer to this article Ģ. For whatever reason, not all temp files automatically remove themselves and is NOT usually caused by Nitro Pro files. Clear the content of the directory under C:\users\your_username\Appdata\local\temp. With this, we highly recommend updating to Nitro Pro 13.40.0.811that we just released last week by referring to these steps:ġ.
We have released Nitro Pro 13.38.1.739 that has the fix for this thumbnail issue though if you review our Release Notes page, it is not specifically mentioned there. Hello you for your response and patience.
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